‘LITTLE TREASURE’ PERSONALIZED PLATE RED

If you are unsatisfied with your order for some reason, the ACTOS Returns Policy establishes a notification period of 14 calendar days. In other words, you have 14 days as of delivery of your order to request its return by writing to hello@actos.store.

If the return is accepted, we will send you instructions on how and where to send your package. All return delivery costs are payable by the customer. Returned items will not be accepted if a return has not first been requested. Furthermore, any return received after the deadline will be sent back to the customer.

Returns may be subject to replenishment or customs fees, etc. These costs incurred by ACTOS will be subtracted from the total cost of the order once we have received it.

The package remains the responsibility of the customer until we receive it at the address indicated in the e-mail we send you. The customer must return the product in the same conditions in which it was received, in correct condition, unused, correctly protected, with the original, intact labelling. We do not accept exchanges or returns of damaged products or items. Any item broken during transportation due to a lack of safety packaging will not be returned nor will its price be refunded. If your package has been lost or damaged, we recommend you contact the courier service through which it was sent.

EXCHANGES

If you are interested in another colour or different style, please write to us at hello@actos.store and we will inform you of the procedure for returning your order. All you have to do is buy the new item separately on www.actos.store.

Remember that the return does not include delivery expenses, which are payable by the customer.

DAMAGES

We make every effort to ensure all our packages are well wrapped and inspected before they are sent.

Should you receive a defective, damaged or incorrect product, please send us a photograph of the item to hello@actos.store. You have 24 hours as of the date on which you received the product to send this notification.

We will arrange the return and/or exchange and ACTOS will pay the delivery and return expenses.

If you do not contact us within this time, your item will no longer be eligible for a refund.

PACKAGING

Make sure all the products are exactly as you received them, and in their original packaging. It is important to include the receipt of purchase, delivery note or any other document identifying the purchase.

Any product broken during return transportation due to a lack of safety packaging will not be replaced or refunded.

REFUNDS

Once your return has been received and inspected, we will inform you whether or not its refund has been approved. If it is approved, you will be automatically refunded using your original method of payment. Remember that your bank or credit card company might take some time to process the refund.

EXCEPTIONS/ NON-REFUNDABLE PRODUCTS

All items at promotional prices or on offer, and any personalised, customised and limited edition products may not be returned, refunded or exchanged.

Please feel free to contact us at hello@actos.store with any queries you may have.

Many thanks for shopping with ACTOS!

Returns due to reasons beyond ACTOS’ responsibility

In the event that an order is returned to our showroom for reasons not attributable to ACTOS, including but not limited to an incorrect or incomplete shipping address, non-payment of customs duties, taxes or import fees, refusal of the package by the recipient, or any similar circumstance, the customer shall be solely responsible for arranging the collection of the package from our showroom.

If the customer wishes to return the product and request a refund, a refund may be issued minus any costs incurred by ACTOS for the return of the order to our showroom and the costs of a new shipment, if applicable.

For personalized products, limited editions, or similar items, no refund will be issued.

ACTOS cannot automatically manage a new shipment for such orders, as these incidents are not the responsibility of the company. In these cases, the customer will be charged for the costs incurred from the return of the package to our showroom, as well as the costs associated with the new shipment.

If the customer wishes ACTOS to manage the collection and reshipment on their behalf, the customer must expressly notify us. ACTOS will then issue an invoice for the corresponding costs, and payment must be completed before the new shipment is arranged.

This policy applies to all orders returned for reasons beyond ACTOS’ responsibility and is included in our terms of sale.