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Returns & Exchange Policy
Right to withdraw from the purchase
The Customer has the right to withdraw from the purchase and return the purchased product without justification, within 14 calendar days from the date of receipt. In the event that the products making up the confirmed order are delivered separately, on different dates, the date of receipt of the last product shall apply for the purposes of return.
In order to exercise the right of withdrawal, the customer must notify their decision via the following email: hello@actos.store
In any of the cases, the return of the products will be carried out as established in the following sections within a period not exceeding the aforementioned fourteen 14 calendar days.
Conditions for exchanges and/or returns
ACTOS will not accept exchanges or returns of used or damaged items (as long as it is not a quality or manufacturing defect). In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of customised and personalised products will not be accepted. Moreover, exchanges and returns of limited edition items and products with promotional prices or on offer cannot be accepted.
All returns or exchanges of purchased products must be carefully packaged and include the
delivery note or the return or exchange form duly completed.
How to return a product
To return a product, please write to us at hello@actos.store.
Once we have received the product(s), ACTOS will check that they are in good condition. If a return has been requested, we will proceed to refund the amount in the same method of payment used for the purchase.
ACTOS will indicate the address to which the return should be sent, the shipping costs of the refund will be borne by the buyer.
Return of erroneous or defective products
In the event that ACTOS has sent by mistake a product different from the one ordered, that the quality of the product sent is not adequate or that the product does not conform to the contract, ACTOS, once the error or defect has been verified, the buyer will have a period of 24 hours from the date it was received, to notify via email to the address hello@actos.store, sending a photograph of the item. ACTOS will manage the return and/or exchange, and will fully reimburse the amount of the returned product and the shipping costs incurred.
If the buyer does not contact us within this period of time, the item will no longer be valid for a refund.
*For more information regarding the return and exchange policy, you can go inside each product and on the right hand side, you will find a drop down that indicates everything related to the “Return and Refund policy” in a more extensive way.
Returns due to reasons beyond ACTOS’ responsibility
In the event that an order is returned to our showroom for reasons not attributable to ACTOS, including but not limited to an incorrect or incomplete shipping address, non-payment of customs duties, taxes or import fees, refusal of the package by the recipient, or any similar circumstance, the customer shall be solely responsible for arranging the collection of the package from our showroom.
If the customer wishes to return the product and request a refund, a refund may be issued minus any costs incurred by ACTOS for the return of the order to our showroom and the costs of a new shipment, if applicable.
For personalized products, limited editions, or similar items, no refund will be issued.
ACTOS cannot automatically manage a new shipment for such orders, as these incidents are not the responsibility of the company. In these cases, the customer will be charged for the costs incurred from the return of the package to our showroom, as well as the costs associated with the new shipment.
If the customer wishes ACTOS to manage the collection and reshipment on their behalf, the customer must expressly notify us. ACTOS will then issue an invoice for the corresponding costs, and payment must be completed before the new shipment is arranged.
This policy applies to all orders returned for reasons beyond ACTOS’ responsibility and is included in our terms of sale.
